Mint is just perfectly fine, don’t listen to the naysayers.
As the old observation goes, novices use something like Mint because it’s there, and it works; intermediate users use something like Arch because they want the control to tweak things in the greatest depths; experts use something like Mint because it’s there, and it works.



A ticket tracker and a wiki!
Else all the institutional knowledge about your software that your users are adding too vanishes forever into a black box. And that’d be a dang pity