Without the industrial revolution I wouldn’t even exist; setting aside the butterfly effect of my parents never having met because they’re from different parts of the country for a moment I owe my existence to modern medicine, which would not exist without industrialization.

I can think of a couple

• expectation management: sometimes call volume is genuinely high, and if you set a floor at say 10 minutes it only feels like a 5 minute difference if the caller’s actual wait time is 15
• engineering downtime to allow agents time to complete paperwork or catch up on emails
• make us all so annoyed with the process of waiting in line we welcome AI agents as liberators

you could do that in XP I’m pretty sure. Can you not do that in 11?

I could see donating to your favorite terminal emulator. cool-retro-term is, well, pretty cool.