Cyrus Draegur

Poly-Panro-Ace It/They
friendly neighborhood wholesome degenerate abomination from beyond the stars (mostly harmless™).
Atomic energy enthusiast. Architecture enjoyer. Mecha appreciator. Sci-Fi reader.
Winged caniform cybernetic biped techno-lich in its dreams.

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Joined 2 years ago
cake
Cake day: July 1st, 2023

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  • You’re right, absolutely spot on, about several things but ONE IN PARTICULAR is this:

    A human being helping a customer is, quite literally, an act of circumvention. Customer service EXISTS, SPECIFICALLY, for scenarios that require exceptions and skilled, knowledgeable internal maneuvering within, between, and around the cold mechanisms of machinery and policy. We tend to think of, say, purchasing items at a store as standard operation, for instance. But really, from the perspective of the business, its objective is to RESTRICT access to goods and services. The cashier manages exceptions to this goal. If the company has its way, it would take your money while relinquishing NOTHING.












  • Cyrus Draegur@lemm.eetoFediverse@lemmy.worldHow to get people to use Mastodon?
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    5 months ago

    also rebrand it from Mastodon to Trunky.

    1. Trochaic meter is more addictive: 2 syllables with accent on the first. just like YOU-tube, FACE-book, GOO-gle, TWIT-ter, TIK-tok, SNAP-chat, RED-dit, WHATS-app, etc; there are a FEW exceptions like Insta, Messenger, Telegram… but they are the clear minority and were propelled in spite of their names. it’s part of why TEEN-age MU-tant NIN-ja TUR-tles and MIGH-ty MOR-phin POW-er RAN-gers was popular.
    2. Trunky is full of bright bouncy sounds that pop, the T and the K both hit nice, the R is exciting and powerful, the y ends it on a high timbre, it’s cute.
    3. A mastodon is an extinct lumbering beast from the ice age which is the antithesis of anything trying to break out as a hot new service. But this would allow the service to keep its pachyderm branding.
    4. While at it, change “favorite” to “trumpet” (as in trumpeting praise), again it’s trochaic (TRUM-pet) and carries less cognitive LOAD than “favoriting” which feels heavy and committed. Just because you LIKE something doesn’t mean it’s your FAVORITE thing you know? this would decrease the friction of interaction (which is GOOD).
    5. Also while at it, keep tooting as the analogue for tweeting, rename boosting to re-tooting for brand consistency, and add a bookmarking function called “Remembering” (because ELEPHANTS NEVER FORGET, right? :D)





  • You know sometimes I actually straight up FORGET that Steam is run by the same company that created Half-Life?

    They:

    1. identified a gradient of human wants
      (Video games exist; I want them on my computer)
    2. Created a vector for that want to be satisfied
      (Digital distribution that conveys the games I want to my computer)
    3. Stayed the FUCK OUT OF THE WAY

    When you do something well, people don’t notice you’ve done anything at all.


  • Cyrus Draegur@lemm.eetoFediverse@lemmy.world*Permanently Deleted*
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    5 months ago

    Hmmm. Actually maybe it can be leveraged.

    There should perhaps be a default instance that it funnels everyone into but makes a “power user” option available from a drop down where they can CHOOSE an instance. Make it an opt-in thing instead of a mandatory hurdle.

    If they don’t like the way the default instance is managed (content moderation, defederation) they can think “oh wait, there’s a solution for this! Well, now that I know what I’m getting into it’s not intimidating anymore”

    Mastodon needs this too.

    Mastodon needs this ESPECIALLY.