A human can at least spot an obvious error and correct it in the system. An AI would just double down and apologize for any inconvenience in a very comforting voice with words statistically proven to lower a customers frustration level.
Have you dealt with any large company’s first level support these days? They’re not empowered to do anything in the system in the vast majority of cases (to be clear, this isn’t a dig at support, it’s at the companies that don’t give their staff the tools to actually do their job).
Yes, most people can spot an obvious error, but actually correcting it in the system is usually much more difficult.
A human can at least spot an obvious error and correct it in the system. An AI would just double down and apologize for any inconvenience in a very comforting voice with words statistically proven to lower a customers frustration level.
Have you dealt with any large company’s first level support these days? They’re not empowered to do anything in the system in the vast majority of cases (to be clear, this isn’t a dig at support, it’s at the companies that don’t give their staff the tools to actually do their job).
Yes, most people can spot an obvious error, but actually correcting it in the system is usually much more difficult.
https://youtu.be/5d7SaO0JAHk