and correct it in the system

Have you dealt with any large company’s first level support these days? They’re not empowered to do anything in the system in the vast majority of cases (to be clear, this isn’t a dig at support, it’s at the companies that don’t give their staff the tools to actually do their job).

Yes, most people can spot an obvious error, but actually correcting it in the system is usually much more difficult.

This is one where it isn’t just that though. You know there would be people who’d wait for someone to go to the bathroom or fall asleep and then walk past and hit the OK button for them.